Delete your ready5 account
You can delete your account and the data we hold about you at any time.
Subscribed to ready5 Pro? Cancel it in Google Play first (Play Store → your profile picture → Payments & subscriptions → Subscriptions → ready5). Deleting your account doesn't cancel the subscription.
Option 1: in the app
- Sign in to ready5.
- On the Today screen, tap Delete my account.
- Confirm. Your account is deleted right away.
Option 2: by email
If you can't sign in, email support@ootmedia.com with the subject "Delete my ready5 account". Send it from the Google email address you signed up with or linked, or include the name your invite code was issued to. We will confirm by reply and complete the deletion within 30 days.
What gets deleted
- Your attempts, scores, transcripts, history, streak data, Full Panels, and Focus Sets on our servers.
- Your Google sign-in link and email, if you linked one.
- Your daily usage records.
- Your subscription record. We also ask RevenueCat, our billing provider, to delete its record of you.
- Your account record, including your name and email address. Your invite code stops working, or, if you signed up with Google, you're signed out on every phone.
What stays
Recordings are saved only on your phone, so we can't delete them for you. They are removed when you delete the app or clear its data. Google Play keeps its own records of any purchase, under Google's privacy policy. If you signed up with Google, we keep the times of any answers you got coached in the 7 days before you deleted, under a scrambled (hashed) form of your Google account ID and nothing else, so a new account on the same Google account starts with the same weekly limit. We delete them after 7 days. We may keep limited records where the law requires it, such as records of a deletion request.